Last Updated: June 23, 2025
Hutta Home Services (“Hutta,” “we,” “us,” or “our”) provides subscription-based home maintenance and management services. This Delivery Policy outlines how our services are scheduled, performed, and managed to ensure your home remains spotless and well-maintained. As our services are primarily on-site (e.g., landscaping, cleaning, handyman work), this policy focuses on service delivery rather than physical product shipping.
1. Service Delivery Overview
- Subscription-Based Services: We offer recurring home maintenance services, such as landscaping, house cleaning, pool cleaning, window washing, car detailing, pest control, dryer/A/C vent filter changes, and more, under a monthly subscription plan.
- Service Areas: Our services are available in Chandler, Queen Creek, and surrounding areas in Arizona. Contact us to confirm availability in your location.
- Scheduling: Services are scheduled based on your selected plan (weekly, bi-weekly, monthly, or custom) and preferences. We coordinate with you to ensure convenient timing.
- Dedicated Property Manager: Each subscriber is assigned a property manager who oversees scheduling, quality checks, and communication. You can contact your manager via text or call at (520) 666-7500.
2. Service Plans
- Standard Plan: Starts at $89 per month for service management, plus the cost of selected services (e.g., cleaning, landscaping). Includes monthly preventive check-ins, scheduling, oversight, and priority service access.
- Custom Plan: Tailored for homes over 5,000 sq. ft., short-term rentals, or those requiring specialty services. Pricing is based on a custom quote.
- Add-On Services: Optional services like solar panel cleaning, pressure washing, Christmas lights, or Halloween décor can be requested via text or call. Additional fees apply.
- Vendor Options: We can manage your existing vendors or use our network of bonded and insured professionals.
3. Scheduling and Coordination
- Initial Setup: Upon subscribing, we’ll contact you within 48 hours to discuss your needs, property details, and preferred schedule.
- Recurring Services: Services are performed on a regular schedule (e.g., weekly for house cleaning, monthly for landscaping) as outlined in your plan.
- One-Time Services: Add-on or handyman services can be scheduled as needed, subject to availability.
- Access Requirements: You must provide safe access to your property (e.g., gate codes, keys, or on-site presence). If access is unavailable, we may reschedule, and a $25 rescheduling fee may apply for repeated issues.
- Weather Considerations: Services may be rescheduled due to extreme weather (e.g., storms, excessive heat). We’ll notify you promptly to arrange a new time.
4. Service Performance
- Trusted Professionals: All services are performed by bonded, insured, and background-checked professionals, either in-house or through our vetted vendor network.
- Quality Assurance: Your property manager conducts periodic quality checks to ensure services meet industry standards.
- Service Limitations: Some services (e.g., pest control, landscaping) may have variable outcomes due to environmental factors. We strive for excellence but cannot guarantee specific results.
- Issue Reporting: If you’re unsatisfied with a service, report the issue within 48 hours by contacting [email protected] or (520) 666-7500. We’ll investigate and, if necessary, re-perform the service at no additional cost.
5. Cancellations and Modifications
- Subscription Cancellation: You may cancel your subscription with 30 days’ written notice via email ([email protected]) or phone (520) 666-7500). No refunds are issued for partial months.
- Service Cancellation: Individual service appointments can be canceled or rescheduled with 24 hours’ notice. Late cancellations may incur a $25 fee.
- Plan Modifications: You can adjust your plan (e.g., add/remove services) at any time. Changes take effect at the start of the next billing cycle.
- Non-Delivery: If we fail to deliver a scheduled service due to our error, we’ll issue a pro-rata credit toward your next invoice.
6. Additional Services
- Handyman and Remodeling: Available on request for tasks like repairs, installations, or renovations. Quotes are provided based on scope.
- Specialty Services: Services like Christmas lights or Halloween décor are seasonal and subject to availability. Contact us for scheduling and pricing.
- Priority Access: Subscribers receive priority scheduling for additional services compared to non-subscribers.
7. Liability
- We are not liable for damages to your property unless directly caused by our negligence during service delivery.
- You must notify us of hazardous conditions (e.g., aggressive pets, unsafe structures) before services begin.
- We are not responsible for securing personal belongings during service visits.
8. Contact Us
For questions about service delivery, scheduling, or this policy, please contact:
- Email: [email protected]
- Phone: (520) 666-7500
- Address: 2700 S Gilbert Rd STE 5 #176, Chandler, AZ 85286
9. Changes to This Policy
We may update this Delivery Policy periodically. Changes will be posted on our website, and active subscribers will be notified via email or text. Continued use of our services constitutes acceptance of the updated policy.
Thank you for choosing Hutta Home Services for effortless home maintenance.